Customer Service for Managers

Total Courses: 2    Estimated Training Time: 3 Hour(s)

Summary

1 Year Unlimited access to all 2 courses listed below, includes over 3 hours of online courseware.

Increasing the number of repeat customers by five percent can double the profits of most businesses. This series illustrates the key role of customer service in building a loyal base of customers. It explains how to achieve consistent high quality service by implementing service standards, how to motivate employees to provide their best service, and how to use rewards and recognitions to build customer loyalty.

Current Price: $29.95 | List Price: $99.95

This Customer Service for Managers online training series provides 3 hours of self-paced courseware. This web-based training provides 1 year of unlimited access to all of the following lessons:

  1. Setting Standards
  2. Keeping Loyal Customers

Lesson Detail:

Certification

Customer Service for Managers

Audience

This series is for anyone who manages customer service employees.

Features

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • Bookmarking tracks the learner's progress in a course.

Technical Requirements

  • Internet connection
  • Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
  • Authorware and Macromedia Flash player recommended but not required.
  • JavaScript must be enabled.

What You Get

You will receive Unlimited Access to all of the Customer Service for Managers training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisifed online learning customers in over 50 countries. We have been providing web based training for the past 9 years.

Web-Based Training Products

You might also be interested in our Business Management Skills Package which includes all of the Customer Service for Managers training courses listed above plus over 749 hours related training courses

Business Management Skills

Improve your business management, time management, and negotiating skills. Learn more effective business communication techniques. Develop other key business skills such as methods to improve customer service and build motivation.

44 Series

Price: $99.95